Shipping & Returns Policy

Free Shipping is available to selected zip code. To check if free shipping is available in your area, add a item to the cart and input your zip code in the section Estimate Shipping and Tax. Click on the button “Get A Quote” and Free Shipping option would appear under Priority Mail.

Shipping is calculated based on the order weight and distance from our location in New York City, New York.

Orders made on Friday afternoon and Weekends will be processed on the following business day. BuyBuyAsia is not responsible for any delays or errors of its carriers.

Return Policy

Order Change
Once an order has been placed and the order is moved to our warehouse for fulfillment, it cannot be changed. It is near impossible to find an individual order when it is mixed with several hundred orders. Please reply the order confirmation email with the subject “Order Change” to support@buybuyasia.com if you wish to stop, or change an order. Changes after the order was shipped will be considered a return and Customer will be responsible for the shipping cost.

Return and Exchange
A refund, or credit, for the cost of new, unopened non-perishable item (see: acceptable return condition.), less a 15% restocking fee, will be issued when merchandise is returned within 15 days from the day the order was shipped. No returns and/or exchanges are permitted on perishable items due to nature of the products and sales are final. Shipping costs are the customer's responsibility and original shipping charges are non-refundable. All returns and exchanges must be pre-authorized by BuyBuyAsia prior to shipping the item to us. Authorization can be obtained by contacting emailing to support@buybuyasia.com and receive a RMA number. Without a RMA number BuyBuyAsia cannot accept any returns or exchanges. Item has to be shipped back insured and using traceable shipping method. Returned packing has to have enough padding and cushion to prevent damage on the shipping back. Package must be re-package as it was delivered to you. Customer should expect to receive the refund within 3-5 business days from the day we receive the return item. In most cases customer may receive their refund earlier. No returns or exchanges will be accepted after 15 days from the day the order was shipped. Return shipping cost will be responsibility of the buyer. BuyBuyAsia reserves the right to refuse returns/exchanges due to any unreasonable/unethical reasons.

Acceptable item condition for return or exchange:

  • New and unused.
  • Still in original manufacturer packaging.
  • No missing parts.
  • No visible damage on product and box.
  • Product is still in sellable condition.



We don't accept returns for:

  • Used items
  • Grocery items
  • Item without original manufacturer box.




Products Damaged or Shipped in Error

If packaging were damaged during the delivering process, please contact appropriate carrier to report Damage Claim within 3 business days of the delivered date. In the event of a wrong item shipped to a customer accidentally by BuyBuyAsia will replace it with correct product free of charge. Make sure to save all contents, including packaging, for Carrier to investigate. BuyBuyAsia will then submit a claim to the carrier for their investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.